Citadel Internet Bank

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We believe in delivering the perfect client experience and place the highest priority on protecting your confidential information. For security purposes, we have temporarily suspended online access to your account.

To access your account, please:

• Visit a BB&T branch or ATM
• Log in to the U by BB&T^® mobile app
• Send a text to MYBBT (69228) (if you have a mobile number registered with BB&T)
• Call our online banking support at 888-228-6654 and provide us the reference code below

Citadel is an equal opportunity employer. We provide all individuals consideration for employment and advancement opportunities without regard to race, religion, color, gender, pregnancy, national origin, age, disability, military or veteran status, sexual orientation, genetic information and any other classification protected by applicable federal, state and local laws. Connecting through Internet browser or Citadele mobile application By using Online Banking in your Internet browser, you can check your financial assets, make transfers, apply for bank products and services, and contact bank specialists. Royal Bank of Scotland's vast Gogarburn complex outside of Edinburgh, widely viewed as a monument to the vanity of former chief exec Fred Goodwin, is now playing host to a food bank. Please enter your login information to access the site.

Reference Code: (18.8d8f1402.1615452087.710bccb)

Thank you for your patience, and please accept our apologies for any inconvenience this may have caused.

Citadel provides its users with both online and mobile banking services in order to access features such as viewing eStatements, applying for other accounts and credit cards, transferring money, applying for loans/mortgages, viewing rewards points, and participating in any available retirement accounts. After logging in the account holder will have full access to these features.

Citadel Bank Cd Rates

How to Login

Step 1 – To login, customers should go to the Homepage and click ‘Online Banking Login’ at the top of the home page and then enter their username and password in the dialogue box pictured in the screenshot.

• Forgot Username – If you have forgotten your username you will have to go to This WebPage and enter your Account Number, Social Security Number (SSN), and Email Address. Once complete click the ‘Submit’ button and instructions to reset your online credentials will be emailed to you.

Mobile Login

Citadel offers mobile banking services through its Android and Apple banking apps. More information about Citadel mobile banking services and applications can be found at this link.

Citadele Internet Bank

Mobile Applications

How to Enroll

In order to access all the features of online banking a user must enroll after creating their account. This may be completed by having all the information about the account available and going to This WebPage and entering the following:

• Account Number
• Social Security Number (SSN)
• Desired Username